Dazzle your Customers with meaningful Interaction using our Mobile Apps.
Mobile Apps improve everything we do. Relevant, updated, and critical information is expected and demanded by your customers during interactions. Speak to one of our Sales professionals who can immensely improve the engagement process with a great App.
Our Account Management App gets you the information you need pre-Visit – Like any great encounter, it starts with planning and reconnaissance. The Account Management App will answer the questions your account manager needs to answer during their visit. Questions may be, “What happened on the last visit?”, “What does the customer owe?”, or “What does the customer have in outstanding orders?”, along with other pertinent information needed face to face. This information gives your account manager the complete picture of what to expect when visiting customer. The pre-visit recon could be done in the hotel the night before and followed up by a quick check ten minutes before the meeting, or in the parking lot before you walk in. Up to date information, anywhere, anytime.
Our Account Management App empowers you during the Visit – The Account Manager will need to answer questions during their visit. Anyone who has ever been in front of a customer understands the disappointment a customer experiences when you cannot give them answers. The Account Management App provides answers, information, and services needed to fulfill customer requests. Maybe the customer needs a copy of an invoice, the invoice details will be at your fingertips. If a copy of the invoice is needed it can be emailed or faxed immediately with a press of a button. Maybe the customer wants to make a payment, modify an order, or see some product details, including a picture of the product. The Account Management App will give all these answers and provide all these services, right there, face to face, creating an first rate customer experience.
Our Account Management App wraps up the transactions Post-Visit – The Account Manager should then use the Account Management App as a collection point to update orders, make notes, and process any information that comes out of the visit. This information is then transferred to all the correct backend systems allowing the company to see what happened, what it needs to do, and lays the ground work for the next visit. The information is synced remotely and Management will have their thumb on the pulse of Sales activity which they can access real-time using the Management App.
Real-time information at your fingertips, the ability to answer all questions and update the customer, immediate services that you can provide during a visit are all pieces to the puzzle for a successful customer experience. Our Mobile Apps provide speed and convenience. The professional perception of your company is provided by our tools streamlining and improving each visit.
Continuous improvement and review of processes is key to beating your competition and improving the customer experience. When a customer discusses, say an invoice, with an Account Manager, The customer expects their questions to be answered. Questions like “What was on the invoice?”, “Can I get a copy of the invoice?”, “Is the invoice paid?”, or “I want to order the same order as last time?”
How the Mobile App handles the customer request is the measure of a great application. A great App will allow the Account Manager to bring up the invoice, show the customer the invoice, discuss information on the invoice, review the signature and delivery information, email or fax a copy of the invoice to the customer, place another order like the last invoice, and collect payment for the invoice. An Account manager who can provide this level of service will be delighting customers, reducing load on customer services reps in the office, and be able to service more accounts. ROI is often hard to measure on mobile applications but it is important measure how the App makes your customer feel and how it improves the company to customer experience.
The Pre-Visit, the Visit, and the Post-Visit are all extremely important during face to face interaction with your customer. Putting your best foot forward is critical. A well prepared and equipped Account Manager will be successful increasing your bottom line. FwdMbl Solutions, LLC provides the Mobile Applications and Portal Tools that make customer interactions DAZZLING!
John Kangas is the CEO, partner and developer at FwdMbl Solutions. FwdMbl Solutions, LLC is a provider of Enterprise Android and iOS Apps for Mobile Sales, Proof of Delivery, and Account Management.
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