Definition of PORTAL
1 : the approach or entrance to a bridge or tunnel
2 : DOOR, ENTRANCE; especially : a grand or imposing one
3 : a website serving as a guide or point of entry to the World Wide Web and usually including a search engine or a collection of links to other sites arranged especially by topic
I was intrigued to find these definitions of a portal when writing this post because they’re such a great description of FwdMbl Portals!
Our approach to connectivity gives employees and customers access to the data they need, when they need it. We call our approach “Role Based Programming”, whether applying it to a mobile app or our robust portals. You could think of this as a tunnel, depending on your role, into the data. Consider invoice data as an example. A B2C App and Customer Portal will show invoices for the customer. A B2B or Employee Portal will allow users to lookup any customer and view their invoice data. The common thread is Invoice Data in our example. Our users have distinct “roles” and therefore need to access the data differently.
The Top Three Reasons people choose us for their Portal and App solutions.
Customer and Employee Self-Service
Time is money and waiting for an answer is frustrating for everyone, including customers and employees. These days, it is expected that your company is “open” 24-7. A well-designed Portal or App allows users to get answers to questions without assistance, 24 hours a day, 7 days a week. This is a much better customer experience than having a user call the company customer service department or to email or fax an order. Our implementation team studies your customer and employee requests and the questions they ask. We make sure our solutions answer those questions. AI, including Chat Bots, can give a personalized experience. All these things reduce the call volume to service center or accounting.
Delay Hiring and Increase Employee Efficiency
While company growth is important, you want to hire employees for the right reason and our products can help with that. No one wants to add employees because the calls coming in to our service center are too great or accounting personnel are overwhelmed by account managers or customers needing copies of invoices or other account information. Our Portals and Apps focus on allowing customers and employees to get instant access to the information they need instead of calling your company for help. This workload shifts away from those areas allowing you to hire in profit centers, and allows Customer Service to provide a remarkable experience to the customers that really need help.
We Do it Very Well
Our Account Management, Proof of Delivery, and Mobile Sales Apps are amazing. They provide all the answers a user needs. Our Portals and B2B/B2C Apps present information in a clear and concise manner that focuses on helping the users. They make huge impacts on the bottom line but they’re just the tip of the iceberg. What lies beneath is what makes us great. We integrate with anything and everything. Our Bridge Server is an integration engine that stores, forwards, transforms, and applies logic to data of all types. We have over 25 years of integration in all types of environments. We can take data in any format and make it user friendly. We listen to our customers and deliver what they need. We are not a “download the App and call us if you have a problem” type of company. We work with users and make sure our solution works for you. We are Subject Matter Experts. Yes, we are a development company who writes and sells a solution. But we also have business experts who understand the process and have worked to deliver best-in-class solutions that matter.
One Customer says:
“FwdMbl Solutions mobile app is hard to live without. We deployed FwdSales just over two years ago and thinking about life before using FwdMbl Solutions is hard to imagine now. Everyone here agrees with me that having to go back and do things the way we did before FwdMbl came into the picture is just not an option. The simplicity of the app experience is second to none. The workflow just makes sense so training new users is not at all difficult. This is an amazing solution.”
Back to the Portal definition. Our portals are the “Grand Door” into your company. Allow FwdMbl Solutions to open this door for you and your customers and let our solutions, whether portal, app or chatbot, give users access to the information they need.
Request a Demo
[contact-form-7 id=”449″ title=”Post Demo Request Form”]
